Avg 911 Answer Time
8.4 sec
✓ Target: ≤15 sec
Abandoned Call Rate
3.2%
✓ Target: <5%
Monthly Call Volume
89.4K
2,888 calls/day avg
Staff Vacancy Rate
13%
↑ Target: <8%
Dispatcher Stress Score
58/100
Target: <50 (elevated)
Annual Turnover Rate
18%
↑ Target: <12%
System Uptime
99.91%
Near 99.95% target
911 Answer Time by PSAP
NENA standard: ≤15 seconds (90th percentile)
≤8 sec Excellent
8-12 sec Good
12-15 sec Warning
Call Volume Trends (6 Months)
Emergency vs Non-Emergency Calls
Trend: Peak summer volume (July: 102K calls) has normalized. December showing 6.2% increase from November, likely holiday-related activity.
Top 3 Performing PSAPs
PSAP-002 - Northgate Facility
Top PerformerAnswer Time
7.8s
Abandoned Rate
2.1%
Calls Handled
28,412/month
Fastest answer time
Lowest abandoned rate
High staff morale
100% training compliance
PSAP-003 - Eastside Campus
ExcellentAnswer Time
7.4s
Abandoned Rate
2.3%
Calls Handled
18,234/month
Excellent QA scores
Zero critical incidents
Strong community ties
Efficient operations
PSAP-001 - Downtown Central
High Volume LeaderAnswer Time
8.2s
Abandoned Rate
3.4%
Calls Handled
42,567/month
Highest call volume
Strong supervisor team
Technology leader
Best practices hub
Call Type Distribution (Annual)
1,054,123 total calls handled last 12 months
Medical
29.6%
312,445
Traffic/MVA
18.8%
198,234
Disturbance
11.8%
124,567
Theft/Burglary
8.5%
89,234
Welfare Check
7.3%
76,445
Alarm
6.5%
68,923
Domestic
5%
52,334
Mental Health
4.6%
48,212